New Louisville Water Map Helps Consumers Track Main Breaks

Consumers now have a new way to find information about water service disruptions in their area.

Louisville Water has launched a water service outage map that shows active water main breaks across its service area. Consumers can search for an address, view nearby main breaks, and see locations where repairs were recently completed.

How to use the map

Consumers who experience low water pressure or no water can visit LouisvilleWater.com and open the water service outage map. The map is available under “Projects” and “Where We’re Working.”

To check for a nearby main break:

Enter your address in the search bar.
Look for a red triangle indicating an active main break.
Select the marker to view the approximate location of the break.

Because a break can affect more than the property closest to it, consumers should also check for active breaks on nearby streets.

Once a repair is complete, the marker will change to a green circle and remain visible for 24 hours. This lets consumers see whether a nearby service disruption was recently resolved.

The map is part of Louisville Water’s continued effort to give consumers more convenient, digital access to information about their water service.

“As generations get younger, nobody really wants to call in anymore,” said Steve Witt, Louisville Water emergency response supervisor. “People want to find something on an app on their phone and be able to just look at it and find the information themselves. The outage map will be good for the community, especially during high main break season.”

Most main breaks are repaired in approximately six hours, although more complex repairs can take longer. Repair time depends on factors including the size and location of the break, surrounding infrastructure, and site conditions. Louisville Water crews work as quickly and safely as possible to restore service.

The map does not display street leaks or service interruptions related to non-payment. Consumers who see water surfacing in a street, from a hydrant, or another location should continue to report the suspected leak directly to Louisville Water at (502) 583-6610.

Preparing for colder weather

Water main breaks typically increase during colder weather as lower water temperatures and changing ground conditions place additional stress on pipes.

Consumers can also take steps to protect plumbing inside their homes:

Let faucets drip when temperatures remain below 32 degrees for an extended period.
Open cabinet doors to allow warm air to circulate around pipes.
Wrap exposed pipes with insulating material.
Keep garage doors closed, particularly in homes with a slab foundation.
Cover outdoor spigots.
Use Pure Connect to monitor water usage and spot possible leaks early.

After service is restored following a main break, consumers may need to run cold water from a faucet for three to five minutes to -let fresh water flowthrough their plumbing.

Visit LouisvilleWater.com to explore the water service outage map. More cold-weather information is available at LouisvilleWater.com/ColdWeatherTips and in the Louisville Water Help Center.