Making a Move Within Louisville? Here’s Service Tips for Your Tap.

Moving comes with a long to-do list. If you’re moving across town, managing your water service is one task you can check off quickly. Louisville Water makes it easy to stop and start service online and manage your account through Pure Connect℠ — Louisville Water’s one-stop shop online customer portal.

Starting Your Louisville Pure Tap® Service

If you’re already a Louisville Water customer with a Pure Connect account and you’re moving within the service area, there’s no need to call or visit Louisville Water to access our award-winning Louisville Pure Tap®. Simply visit the Pure Connect℠ portal to start residential water service online with three easy steps:

Go to LouisvilleWater.com/PureConnect
Under the “Moving Services” tab, select “Transfer Service”
Fill out the online form and hit “Submit”

And just like that, your service will stop at the current address and be scheduled to turn on at the new address! You can even select the start date for your service, which can be as soon as the next day (excluding Sundays and holidays).

If you’re moving outside of Louisville Water’s service area, you’ll want to select the “Stop Service” option.

Soon, brand-new customers will also be able to start service online. We hope to launch this feature by January 2027.

As you settle into your new home, Pure Connect makes it easy to stay on top of your Louisville Water account. From managing your account and paying bills to tracking your water usage, Pure Connect puts you in control.

With Pure Connect, you can:

Manage your account all in one place
Stop or start water service online
Set up personalized alerts to track your water usage and budget
Identify water usage patterns and opportunities to save
Catch potential leaks early, helping protect your home and your wallet

Same Pure Tap®. New Address.

Your neighborhood may be changing, but the high-quality water you know isn’t. Louisville Water has served the community since 1860, delivering its award-winning Pure Tap to homes and businesses throughout the area.

From morning coffee and weeknight dinners to laundry and everything in between – water is part of what makes a house feel like home. Wherever you land next in the Louisville area, Louisville Water is proud to continue serving you fresh from the faucet.