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Worked at Louisville Water since 2019
When potential Louisville Water customers inquire about getting an account, Service Applications Associate II Della Marzette is often the first person they meet.
Marzette manages and processes applications for new water services, including upgrades and discontinuations. She works closely with the New Services Installations team to help ensure projects are completed smoothly and efficiently.
She supports customers by providing cost information, sharing updates on meter installations, and answering their questions along the way.
“My goal is to make the process as seamless as possible while delivering exceptional customer service and helping customers obtain the services they need,” Marzette said. “I enjoy being part of an organization that provides an essential service to our community.”
For someone considering a career in service applications, Marzette offered the following advice:
“Be willing to learn, pay attention to details, and don’t be afraid to ask questions. Strong customer service and problem-solving skills go a long way in this role. I enjoy the variety my job offers. From reviewing site plans and maps, to determining meter locations, to helping customers apply for new service, every day brings something different and keeps me engaged.”
When she’s not reviewing applications for new services, she enjoys adventures abroad.
“I love shopping, spending time with family and friends, and traveling. I’m always ready to pack a bag and explore somewhere new!”
